1. SERVICE COVERAGE AREA

We offer shipping (pickup) services in:

• Delhi
• New Delhi
• Noida
• Greater Noida
• Ghaziabad
• Faridabad
• Gurgaon/Gurugram
• Delhi Cantonment
• Nearby NCR villages, societies, and industrial zones

2. TYPES OF PICKUP SERVICES WE OFFER

A) Regular Scrap Pickup

• Household scrap
• E-waste
• Metal waste
• Plastic, paper, cardboard
• Old appliances (AC, fridge, washing machine, geyser)

B) Heavy Appliance Pickup

• Refrigerators
• Air Conditioners (Window/Split)
• Washing Machines
• Industrial equipment

C) Office & Industrial Scrap Pickup

• Computers, servers, IT scrap
• Machinery, tools, wiring
• Bulk metal scrap
• Factory surplus or demolition scrap

D) Scheduled Pickup (Pre-Booked)

• Customer selects date & time
• Free confirmation message sent on WhatsApp/SMS

3. PICKUP SCHEDULING PROCESS

1. Customer places a pickup request through:
   • Website form
   • WhatsApp
   • Phone call
2. A pickup slot is assigned based on location and vendor availability.
3. Customer receives:
   • Vendor name
   • Contact number
   • Estimated arrival time
   • Vehicle details (if large pickup)
4. Vendor arrives for onsite weighing, verification, and payment settlement.

4. PRE-PICKUP REQUIREMENTS (Customer Responsibilities)

To ensure smooth pickup, customers must:

• Provide accurate material details
• Ensure accessible entry for vendor
• Disconnect appliance from electricity/water/gas
• Remove personal data from devices (mobiles, laptops, PCs)
• Keep scrap ready at the pickup location

5. SHIPPING / PICKUP CHARGES

A) Standard Scrap Pickup

• FREE within NCR for normal household scrap
• Minimum scrap value may apply in some areas

B) Heavy Appliance Removal

Charges may apply depending on:

• Floor without lift
• Dismantling requirements
• Extra manpower needed
• Long distance within a society/industry compound

C) Long Distance or Outside-NCR Charges

• Calculated based on vehicle kilometers
• Informed in advance

6. PAYMENT TERMS

Customer receives payment:

• Instant UPI
• Cash
• Bank transfer

Payment is issued before or at the time of pickup, depending on scrap type.

7. CANCELLATION POLICY

A customer may cancel anytime before the vendor starts traveling.

FREE Cancellation applies when:

• Wrong slot assigned
• Vendor delay exceeds 60 minutes
• Change in customer plan

Charges may apply when:

• Vendor has already reached customer’s location
• Customer refuses after weighing
• Customer provided incorrect scrap details

8. WAITING TIME POLICY

Free waiting time: 10 minutes

After that:

• ₹50 per 10 minutes
• Or cancellation if customer is unreachable

Waiting time rules apply to:

• Flats
• Societies with security delays
• Offices requiring approval

9. FAILED PICKUP (Vendor Side)

Pickup may fail due to:

• Traffic
• Weather
• Vehicle breakdown
• Scrap volume mismatch

10. NON-PICKUP MATERIALS (Not Allowed)

We do NOT pick:

• Hazardous waste
• Chemicals/flammable liquids
• Medical waste
• Radioactive materials
• Decomposed waste
• Government/sealed items

These restrictions follow:

• E-Waste (Management) Rules 2022
• Solid Waste Management Rules 2016
• Indian Hazardous Waste Rules

11. INDUSTRIAL & CORPORATE PICKUP REQUIREMENTS

For factories, warehouses, and offices:

• Valid GST details
• Gate pass (if required)
• Material list or BOQ
• Weighbridge slip (for large loads)

Corporate pickups may require:

• Advance scheduling
• Vehicle entry permissions
• Safety compliance

12. PACKAGING, WEIGHING & HANDLING

• Standard digital weighing machines used
• Large scrap weighed on weighbridge
• Materials handled professionally
• Fragile appliances moved safely
• AC dismantling done by trained technicians

13. LIABILITY & DAMAGE POLICY

We are not responsible for:

• Damage due to improper disconnection by customer
• Hidden defects in scrap items
• Delays caused by traffic or weather
• Misrepresentation of material by customer

Vendor liability covers:

• Damage caused by mishandling during movement
• Breakage of walls, paint, flooring during removal

14. CONTACT INFORMATION